Wendy’s to install self-serve kiosks in 16% of U.S. locations

You can count Wendy’s as the next fast-food chain fighting against the Fight for $15 crowd by welcoming automation with open arms.

Since wage inflation rose five percent last year, and wage inflation could top four percent again this year, the home of the square patties noted that it has figured out how to eliminate 31 hours of labor each week from its stores, adding that it has used technology to improve efficiency and production.

Bob Wright, Wendy’s chief operating officer, announced to investors last week that the company plans to install self-ordering kiosks in 16 percent of its locations across the United States, reports the Associated Press.

Meanwhile, Wendy’s CIO David Trimm explained that the new self-serve kiosks will reduce labor costs and appeal to younger customers. Also, Trim noted, the automated kiosks will help avoid long lines at the busiest times and allocate manpower to the kitchen.

The average store will receive three kiosks for $15,000. It is estimated that the machines will be paid back within two years due to labor savings and increased sales.

“There is a huge amount of pull from (franchisees) in order to get them. With the demand we are seeing … we can absolutely see our way to having 1,000 or more restaurants live with kiosks by the end of the year,” Trimm said.

For those who do not feel comfortable ordering from the kiosk, you still have the option of ordering at the counter.

Companies are realizing that they can save a ton of money by converting to automation. They don’t have to pay wages, benefits and payroll taxes by using machines. This is the unintended consequence of the unions and the workers who are constantly on strike. Of course, companies would undoubtedly transition to robots, but the pace of which has accelerated is only going on because of the protests and rising minimum wage.

It should be noted, however, that automation isn’t a relatively new phenomenon. Automation has been going on since the invention of the wheel.

Pizza Hut, McDonald’s, Wendy’s…who’s next?

Photo by Mike Mozart.

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  1. Very few locations pay anything close to $15 per hour and the increases come in steps through 2021. This is another in the long list of wage propaganda stories that are for the most part based on opinion only.

    Minimum Wage Mythbusters Dept of Labor

    Myth: Raising the minimum wage will only benefit teens.

    Not true: The typical minimum wage worker is not a high school student earning weekend pocket money. In fact, 89 percent of those who would benefit from a federal minimum wage increase to $12 per hour are age 20 or older, and 56 percent are women.

    Myth: Increasing the minimum wage will cause people to lose their jobs.

    Not true: In a letter to President Obama and congressional leaders urging a minimum wage increase, more than 600 economists, including 7 Nobel Prize winners wrote, “In recent years there have been important developments in the academic literature on the effect of increases in the minimum wage on employment, with the weight of evidence now showing that increases in the minimum wage have had little or no negative effect on the employment of minimum-wage workers, even during times of weakness in the labor market. Research suggests that a minimum-wage increase could have a small stimulative effect on the economy as low-wage workers spend their additional earnings, raising demand and job growth, and providing some help on the jobs front.”

    Myth: Small business owners can’t afford to pay their workers more, and therefore don’t support an increase in the minimum wage.

    Not true: A July 2015 survey found that 3 out of 5 small business owners with employees support a gradual increase in the minimum wage to $12. The survey reports that small business owners say an increase “would immediately put more money in the pocket of low-wage workers who will then spend the money on things like housing, food, and gas. This boost in demand for goods and services will help stimulate the economy and help create opportunities.”

    Myth: Raising the federal tipped minimum wage ($2.13 per hour since 1991) would hurt restaurants.

    Not true: In California, employers are required to pay servers the full minimum wage of $9 per hour — before tips. Even with a 2014 increase in the minimum wage, the National Restaurant Association projects California restaurant sales will outpace all but only a handful of states in 2015.

    Myth: Raising the federal tipped minimum wage ($2.13 per hour since 1991) would lead to restaurant job losses.

    Not true: As of May 2015, employers in San Francisco must pay tipped workers the full minimum wage of $12.25 per hour — before tips. Yet, the San Francisco leisure and hospitality industry, which includes full-service restaurants, has experienced positive job growth this year, including following the most recent minimum wage increase.

    Myth: Raising the federal minimum wage won’t benefit workers in states where the hourly minimum rate is already higher than the federal minimum.

    Not true: While 29 states and the District of Columbia currently have a minimum wage higher than the federal minimum, increasing the federal minimum wage will boost the earnings for nearly 38 million low-wage workers nationwide. That includes workers in those states already earning above the current federal minimum. Raising the federal minimum wage is an important part of strengthening the economy. A raise for minimum wage earners will put more money in more families’ pockets, which will be spent on goods and services, stimulating economic growth locally and nationally.

    Myth: Younger workers don’t have to be paid the minimum wage.

    Not true: While there are some exceptions, employers are generally required to pay at least the federal minimum wage. Exceptions allowed include a minimum wage of $4.25 per hour for young workers under the age of 20, but only during their first 90 consecutive calendar days of employment with an employer, and as long as their work does not displace other workers. After 90 consecutive days of employment or the employee reaches 20 years of age, whichever comes first, the employee must receive the current federal minimum wage or the state minimum wage, whichever is higher. There are programs requiring federal certification that allow for payment of less than the full federal minimum wage, but those programs are not limited to the employment of young workers.

    Myth: Restaurant servers don’t need to be paid the minimum wage since they receive tips.

    Not true: An employer can pay a tipped employee as little as $2.13 per hour in direct wages, but only if that amount plus tips equal at least the federal minimum wage and the worker retains all tips and customarily and regularly receives more than $30 a month in tips. Often, an employee’s tips combined with the employer’s direct wages of at least $2.13 an hour do not equal the federal minimum hourly wage. When that occurs, the employer must make up the difference. Some states have minimum wage laws specific to tipped employees. When an employee is subject to both the federal and state wage laws, he or she is entitled to the provisions of each law which provides the greater benefits.

    Myth: Increasing the minimum wage is bad for businesses.

    Not true: Academic research has shown that higher wages sharply reduce employee turnover which can reduce employment and training costs.

    Myth: Increasing the minimum wage is bad for the economy.

    Not true: Since 1938, the federal minimum wage has been increased 22 times. For more than 75 years, real GDP per capita has steadily increased, even when the minimum wage has been raised.

    Myth: The federal minimum wage goes up automatically as prices increase.

    Not true: While some states have enacted rules in recent years triggering automatic increases in their minimum wages to help them keep up with inflation, the federal minimum wage does not operate in the same manner. An increase in the federal minimum wage requires approval by Congress and the president. However, in his call to gradually increase the current federal minimum, President Obama has also called for it to adjust automatically with inflation. Eliminating the requirement of formal congressional action would likely reduce the amount of time between increases, and better help low-income families keep up with rising prices.

    Myth: The federal minimum wage is higher today than it was when President Reagan took office.

    Not true: While the federal minimum wage was only $3.35 per hour in 1981 and is currently $7.25 per hour in real dollars, when adjusted for inflation, the current federal minimum wage would need to be more than $8 per hour to equal its buying power of the early 1980s and more nearly $11 per hour to equal its buying power of the late 1960s. That’s why President Obama is urging Congress to increase the federal minimum wage and give low-wage workers a much-needed boost.

    Myth: Increasing the minimum wage lacks public support.

    Not true: Raising the federal minimum wage is an issue with broad popular support. Polls conducted since February 2013 when President Obama first called on Congress to increase the minimum wage have consistently shown that an overwhelming majority of Americans support an increase.

    Myth: Increasing the minimum wage will result in job losses for newly hired and unskilled workers in what some call a “last-one-hired-equals-first-one-fired” scenario.

    Not true: Minimum wage increases have little to no negative effect on employment as shown in independent studies from economists across the country. Academic research also has shown that higher wages sharply reduce employee turnover which can reduce employment and training costs.

    Myth: The minimum wage stays the same if Congress doesn’t change it.

    Not true: Congress sets the minimum wage, but it doesn’t keep pace with inflation. Because the cost of living is always rising, the value of a new minimum wage begins to fall from the moment it is set.


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