John Stossel recently discussed on his Fox Business Network program about how government and its approvals and certifications are far less effective than trust and reputation.
He gave an example of how motion pictures, hotels and Lyft drivers can be researched online by the reviews given by previous customers, filmgoers and patrons.
If a company has a five-star rating then that will be a lot more useful to a consumer than a bureaucrat giving the OK to a business. If a hotel has received a barrage of one-star ratings because of poor customer service and high prices then the traveler will have this information on hand.
Ask yourself: when you go to a restaurant or a dentist, do you first look for government certifications or do you look on Yelp for first-hand reviews?
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