Do you know who offers the worst customer service in the United States? You may immediately think of Sprint, Time Warner Cable or Comcast. Those are good guesses, but you’re wrong.
It’s the United States government!
According to a new Forrester research report entitled “The US Federal Customer Experience Index, 2016,” the federal government has a “near monopoly on the worst [customer] experiences” in 21 industries. Also, it had five of the eight worst scores among 319 brands.
When it comes to all of the 319 brands, USAJobs.gov, the departments of Education and Veterans Affairs (VA), the Transportation Security Administration (TSA), the Internal Revenue Service (IRS), Medicaid and the Small Business Administration (SBA) were rated in the bottom six percent of all brands.
But can anyone be surprised by this data? The government fails at everything else so it’s no shock that it also fails in the area of customer service. Just try renewing your license plate, applying for your Social Security or getting a business name.
If you’re a government employee, you can now return to your three-hour lunch break!
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